Welcome to our practice
You are the reason we are here and do what we do. We are dedicated to making sure you feel cared for and important. In addition, we are dedicated to providing you with compassionate, high-quality medical care. While at our office or if you have a procedure or surgery and are at the hospital, please do not hesitate to ask us any questions that you may have.
Thank you for allowing us to participate in your healthcare!
Office hours
Mon - Fri: 8:00am - 5:00pm
New patients are asked to arrive 30 minutes early to complete paperwork. You can download, print, and complete the forms prior to your appointment. Please bring the completed forms, a list of all medications you are currently taking, recent copies of x-rays, lab results, photo ID and your insurance card to your appointment.
Medication refills
Please contact your pharmacy for refill requests. Your pharmacy will fax us the request and your refills will be processed within 72 hours. You may also request refills on the patient portal.
Billing
Your co-payment and past-due account balance is due at the time of service. We accept checks, debit and all major credit cards. You can access your records and billing summaries via our patient portal.
Insurance
We will submit claims to most major insurance carriers, please call to verify.
We recommend that you call your insurance company to verify that we participate with your plan as well as any referral requirements, copays, deductibles or other network requirements from your insurance plan. If you have an HMO or an insurance plan that requires a primary care provider (PCP) referral or authorization, please verify that the referral has been sent to our office prior to your appointment. Lack of referral may result in your appointment being rescheduled.
Please notify us if you have any change in your name, phone number, address, or insurance as soon as it occurs. And please be prepared to present your insurance card at every visit.
Cancellations or rescheduling
To better serve the needs of all our patients, we ask that you call at least 24 hours in advance to cancel or reschedule appointments. We make every effort to stay on schedule, although emergencies arise.
After-hours & emergencies
If you are experiencing a medical emergency, dial 911. However, if you need after-hours advice for a medical concern, please call (512) 347-7463 and our answering service will assist you.